Call Center Agent - Charlotte, North Carolina, United States

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  • Job Type:Full Time
  • Category:Call Center Representative
  • Published:11-01-2024
  • Salary: $710-$1100 Per Week
  • Job Location: Charlotte, North Carolina, United States

Job Description

Job Title: Call Center Agent

Location: Charlotte, NC

Job Type: Full-Time

Job Summary

The Call Center Agent will handle inbound and outbound customer calls, providing excellent customer service and support. This role requires strong communication skills, patience, and problem-solving abilities to address customer inquiries, resolve complaints, and provide information about our products and services.

Key Responsibilities

  • Handle inbound and outbound customer calls in a timely manner.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Update customer accounts and records of inquiries, complaints, or comments.
  • Communicate company policies and provide accurate information about products or services.
  • Achieve and maintain performance goals, including call quality, response time, and customer satisfaction.
  • Attend training sessions and stay informed on company updates, products, and services.

Job Requirements:

  • High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work well in a fast-paced and team-oriented environment.
  • Proficiency in using computers and CRM software.