Call Center Agent

Job Title: Call Center Agent

Location: Charlotte, NC

Job Type: Full-Time

Job Summary

The Call Center Agent will handle inbound and outbound customer calls, providing excellent customer service and support. This role requires strong communication skills, patience, and problem-solving abilities to address customer inquiries, resolve complaints, and provide information about our products and services.

Key Responsibilities

• Handle inbound and outbound customer calls in a timely manner.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Update customer accounts and records of inquiries, complaints, or comments.
• Communicate company policies and provide accurate information about products or services.
• Achieve and maintain performance goals, including call quality, response time, and customer satisfaction.
• Attend training sessions and stay informed on company updates, products, and services.

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work well in a fast-paced and team-oriented environment.
• Proficiency in using computers and CRM software.