Call Center Agent

Job Title: Call Center Agent

Location: Philadelphia, PA

Job Type: Full-Time

Department: Customer Service / Call Center

Job Description:

We are seeking a highly motivated and customer-oriented Call Center Agent to join our dynamic team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving inquiries or issues in a professional and timely manner. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding service.

Key Responsibilities:

• Answer inbound calls and assist customers with inquiries, product or service information, and troubleshooting.
• Make outbound calls for follow-up, surveys, or sales purposes as needed.
• Record customer interactions, transactions, and feedback in the CRM system accurately and in a timely manner.
• Provide product and service information and advise customers on the best solutions.
• Meet or exceed performance goals, including call handling time, customer satisfaction, and issue resolution.
• Collaborate with other team members and departments to improve processes and enhance the customer experience.
• Adhere to company policies, procedures, and quality standards.

• High school diploma or equivalent; college degree preferred.
• Strong verbal communication and active listening skills.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Excellent problem-solving and conflict resolution skills.
• Proficient in using computers and various software applications (CRM, Microsoft Office).
• Positive attitude and the ability to stay calm and patient under pressure.