Front Desk Representative

Job Title: Front Desk Representative
Location: Philadelphia, PA
Department: Customer Service / Reception
Employment Type: Full-time

Job Summary:

We are seeking a friendly, organized, and professional Front Desk Representative to be the first point of contact for our organization. The successful candidate will greet clients and visitors, handle incoming calls, and manage daily administrative tasks. The ideal candidate should have excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet and Welcome Guests: Warmly welcome and assist clients, visitors, and employees as they arrive.
• Answer Phone Calls: Manage a multi-line phone system, direct calls to the appropriate departments, and handle inquiries promptly.
• Schedule Appointments: Assist in scheduling meetings and appointments for clients and staff.
• Handle Administrative Tasks: Assist with data entry, filing, and other clerical duties as required.
• Receive and Distribute Mail: Manage incoming and outgoing mail, packages, and deliveries.
• Maintain Security: Monitor access and ensure visitors sign in/out as needed; issue visitor badges when necessary.
• Support Team: Provide support to other departments as needed and assist in special projects.

• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A positive and professional attitude with a strong customer service focus.
• Ability to remain calm under pressure and handle difficult situations with ease.